Last updated: 13 August 2026
These Terms & Conditions apply to purchases made through gentlefernstudio.com. Please read them before placing an order. Mandatory consumer rights under the law of your country remain unaffected.
1. Seller information
The seller is TB-Productdesign, operating the GentleFernStudio webshop, established at Coranthijnestraat 6, 9715 RH Groningen, The Netherlands, registered with the Dutch Chamber of Commerce under number 78427746. VAT identification number: NL003330607B35. Contact: orders@gentlefernstudio.com or +31 6 33783099.
2. Digital products
GentleFernStudio sells downloadable printable card files and related digital content. Product pages describe the included files, formats, dimensions and intended use. Colours may vary slightly between screens and printers. No physical item is shipped unless a product page expressly says otherwise.
3. Ordering and contract formation
You can review and correct your cart and checkout details before placing the order. By selecting the final button that clearly indicates an obligation to pay, you submit a binding offer to buy the products in your cart. A contract is formed when we accept the order by sending an order confirmation or making the files available, whichever occurs first. We may reject or cancel an order before acceptance if the product or price was displayed in obvious error, payment was not authorised, or fraud is reasonably suspected. Any amount already paid will then be refunded.
4. Prices, taxes and payment
Prices are shown in euros and include applicable VAT where required, unless the checkout clearly states otherwise. The total price is shown before you place the order. Payment is processed through the payment methods offered at checkout. Payment providers may apply their own terms and privacy policies.
5. Delivery and access
After successful payment and the required consent for immediate supply, download links are normally provided on the confirmation page, by email and, for registered customers, in the Downloads section of My Account. You are responsible for providing a working email address and for downloading and safely storing your files. If access fails, contact us with your order number and we will provide reasonable assistance or restore access where possible.
6. Right of withdrawal for immediate digital content
Consumers normally have a 14-day right of withdrawal for distance contracts. For digital content not supplied on a physical medium, that right is lost once performance begins only if, before purchase, you expressly consent to immediate supply and acknowledge that you thereby lose the right of withdrawal. We request this through a separate, required and unchecked consent box at checkout and confirm the agreement with the order.
If you have not given valid consent and acknowledgement, or the supply has not begun, your statutory withdrawal rights remain available. See our Refund & Cancellation Policy for the procedure. Loss of the withdrawal right does not remove your legal remedies when digital content is faulty, inaccessible or not as described.
7. Licence and permitted use
Unless a product page expressly grants a broader licence, each purchase gives the buyer a personal, non-exclusive, non-transferable licence to download and print the file for personal use, including making a reasonable number of copies for the buyer’s own non-commercial occasions.
You may not resell, redistribute, share, sublicense or upload the digital file; sell printed copies; use the artwork in products for sale; claim the design as your own; use it as a trademark; or make the file available through a template, platform, drive or print-on-demand service accessible to others. Purchasing a file does not transfer copyright or other intellectual property rights.
8. Customer responsibilities
- Check the stated file format, dimensions and software or printing requirements before ordering.
- Use current software and reasonable security measures when downloading files.
- Do not remove copyright notices or circumvent download protection.
- Keep account credentials and download links private and notify us promptly of suspected misuse.
9. Conformity and remedies
We are responsible for supplying digital content that conforms to the contract and product description. If a file is faulty, inaccessible or materially different from what was promised, contact us. We will provide the remedy required by applicable law, which may include restoring access, correcting or replacing the file, reducing the price or refunding the purchase. Our Refund & Cancellation Policy explains the practical process but does not limit mandatory rights.
10. Intellectual property
All designs, illustrations, previews, product text, branding and downloadable files are owned by GentleFernStudio or its licensors and are protected by intellectual property law. Nothing in these terms permits commercial exploitation except where a product page contains a separate written commercial licence.
11. Liability
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for intent, gross negligence, death or personal injury caused by negligence, or mandatory consumer guarantees. Subject to those rights, we are not liable for indirect or consequential loss that was not reasonably foreseeable when the contract was made, or for problems caused solely by incompatible software, incorrect printer settings, customer alterations or third-party equipment outside our control.
12. Events outside our control
We are not responsible for delay caused by events reasonably outside our control, such as major hosting, payment network or internet outages. We will take reasonable steps to restore service. This clause does not remove any mandatory right to cancel or receive a remedy when performance is not provided within a legally required period.
13. Complaints
Send complaints to orders@gentlefernstudio.com with your name, order number and a clear description of the issue. We aim to acknowledge complaints promptly and provide a substantive response within 14 days. If more time is needed, we will tell you why and when to expect a response.
14. Governing law and disputes
These terms and contracts with GentleFernStudio are governed by Dutch law. If you are a consumer living outside the Netherlands, this choice does not deprive you of mandatory protection granted by the law of your habitual residence. Disputes may be brought before the competent court under applicable consumer jurisdiction rules. We encourage you to contact us first so we can try to resolve the matter directly.
15. Changes and severability
The version accepted at the time of an order applies to that purchase. We may update these terms for future orders. If any provision is found invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.