Last updated: 12 August 2026
GentleFernStudio sells digital products that are delivered electronically. Nothing is shipped by post.
Immediate delivery and withdrawal
Before completing an order, you will be asked to expressly consent to delivery of the digital content beginning immediately and to acknowledge that, once the download or access to the file begins, you lose the statutory right to withdraw from that purchase. The consent box is not pre-selected.
If you have not yet started the download and your statutory withdrawal right still applies, you may cancel within 14 days of the contract by contacting orders@gentlefernstudio.com or by using any cancellation function made available on the website. If the download or access has already begun after your express consent and acknowledgement, we do not provide a refund merely because you changed your mind, bought the wrong design or no longer need the file.
When we will help or refund
Your legal rights for digital content that is faulty, inaccessible or not as described remain fully protected. Contact us if:
- the file is corrupt or cannot reasonably be opened using the software or specifications stated on the product page;
- the download link does not work and we cannot restore access within a reasonable time;
- you received a different file from the one ordered;
- the product materially differs from its description or preview; or
- you were charged more than once for the same order.
We will first try to restore the download, replace or correct the file, or provide clear technical assistance. If that cannot be done within a reasonable time and without significant inconvenience, we will offer an appropriate price reduction or refund as required by applicable consumer law. Refunds are returned to the original payment method.
Compatibility and printing
Please check the product description, file format, page size and printing requirements before ordering. Differences caused solely by a customer’s printer, paper, ink, monitor calibration, scaling settings or unsupported software do not by themselves mean that the digital file is defective. We will nevertheless provide reasonable help with downloading and printing.
How to request help
Email orders@gentlefernstudio.com and include your order number, the product name and a short description or screenshot of the issue. Please contact us promptly after discovering a problem so we can investigate it. This request for prompt contact does not reduce any mandatory legal rights or limitation periods.
Processing time
Approved refunds are submitted promptly to the original payment method. The payment provider or bank may need additional working days before the amount appears in your account.